I am a newly single mother trying to leave my domestically violent ex. It’s hard finding anything in my budget, and I do have housing assistance. I paid for the application with my own money so things could go by faster. They refuse to work with me, even though I’m getting assistance and will be more than capable of making 3x the amount of rent. They got my money, denied me, and can’t even respond to any of my emails on the matter. I feel like we could figure something out to make it work, and given my circumstances I’m just blown away. They don’t really care about you as a human being. I’m a domestic violence survivor and it’s hard trying to push yourself when your reality has been altered for so long. Thank you for taking my money and refusing to help me.

• Lucy Rose