A Horrible Experience for Amanda Drake

I’m amazed by the number of positive reviews but I imagine they belong to BMG not Home River. I’ve been in for one month and it’s a nightmare — cockroaches, decades of dirt and dust and mites and god knows what else that I was told was cleaned before move in, no follow up from the company and transparency is a joke. This place has never been professionally cleaned in it’s life. The unit had wall controls for central AC I noticed during the self-led walk through and we talked about having the vents clean so myself and my service animal didn’t get sick when it was turned on and blew gunk and not only was it not cleaned but no one ever said it doesn’t have AC. I’m 30 days in, can’t wait to see what winter brings once this 102 degree weather passes.

That’s pretty gross. You would think they would do a better job for a paying tenant.

Response from Home River Group in Salt Lake City, UT:

Amanda, I am sorry to hear you have not been satisfied with your rental experience so far. Please reach out to the office if there are specific cleaning issues you would like us to address. We value your feedback, and appreciate you taking time to write a review.

Seems like a canned response to use. And do you think they responded to Amanda once she reached out? Doubt it.

If you are currently looking to rent, 1) do not go through Home River Group of Utah and 2) take a minute to look at available properties from utahrentals.com. They make renting easy, fair and transparent.

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